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Top Ten Mistakes Made When Offshoring
Our experts look at some of the most common errors companies make when transferring work overseas
By: Jamie Liddell
(White Paper) - Nearshore and Domestic Locations Spearhead Increased Call Center Outsourcing
Research by ContactBabel, Forrester Research, and Datamonitor finds continued growth in contact center outsourcing in the United States and Europe.
By Bruce McCracken, Business Writer
Office Equipment Distributor Case Study
Office Equipment Distributor – B to B Telesales Program
Apparel Company Order Entry Case Study
Apparel Company– Order Entry
Case Study 104-Order Entry Accuracy
In 2008, we saved our customer just over $2.2 million in direct operating costs in addition to $400,000 savings they realized because of significantly decreased error rates in order entry. These savings coupled with an improved customer experience has cemented a mutually beneficial strategic partnership.
A Few Things to Consider When Choosing a Call Center
1. Don't make call center outsourcing a commodity game.
Contact Center Case Study
Client Profile:
Well respected nationally recognized Internet Marketing Organization with over a decade of experience in the lead generation industry.
The Challenge:
Publically traded 92 year old Image Apparel company
Client Profile:
Publically traded 92 year old Image Apparel company
The Challenge:
Extreme call abandonment rate, exorbitant wait times, and poor credit and collections processes were effecting the Company’s success and the overall customer experience.